FAQ
A: At The Scented Cove, we are thrilled to offer our customers reliable and efficient shipping through our trusted partner, DPD. We proudly provide delivery services to both the UK and ROI. Typically, once your order is dispatched, you can expect your enchanting scents to arrive within 2-3 business days within the UK and 3-5 business days for our friends in the ROI. You can track your order every step of the way with DPD's comprehensive tracking system, ensuring you know exactly when your package of delightful aromas will reach you.
A: At The Scented Cove, we take immense pride in crafting high-quality, beautifully scented home fragrance products. Our aim is to ensure you are delighted with your purchase. As all our items are handcrafted with care, we operate with a no-refund policy unless the product arrives in a damaged condition. If you do receive a damaged item, please contact our customer service team within 7 days of your delivery date, providing a photo of the damage, your order number, and a brief description of the issue. We will then arrange for a replacement to be sent to you promptly. Your satisfaction remains our top priority, and we are committed to resolving any issues as quickly as possible to ensure you enjoy the luxurious aromas of The Scented Cove.
A: We deeply value your satisfaction at The Scented Cove and strive to ensure that every order arrives in perfect condition. However, if your order arrives damaged, please follow these steps so we can resolve the issue as swiftly as possible:
1. Document the Damage: Take clear photos of the damaged items and the packaging they arrived in. This helps us understand what went wrong during shipping.
2. Contact Customer Support: Email our support team at support@thescentedcove.com within 48 hours of receiving the damaged order. Include your order number, a description of the damage, and the photos you took.
3. Wait for a Response: Our enthusiastic and dedicated customer support team will review your case promptly and get back to you within 1-2 business days with a resolution. This may include a replacement item being sent to you at no additional cost or a refund, depending on your preference and product availability.
At The Scented Cove, we believe in providing a delightful and seamless shopping experience. Your satisfaction is our top priority, and we are here to make things right if anything goes awry with your order. Thank you for your understanding and support!